How to Fail in Sales and Marketing
IN THE BEGINNING
Juan the Group Manager woke up one Saturday morning. All
week long he was looking forward to this day where he will do real recruiting
and really start his business with his company. No other thing to do today except
to focus 100% on recruiting. After finishing his breakfast, Juan looked at the
clock – it’s 8:00am - time to make those
recruiting calls.
Juan hesitantly dialed the first number. Ring. Ring. Ring.
No answer. Juan hangs up. They might still be sleeping. I shouldn’t probably
call this early, Juan thinks to himself. “ I think the best thing to do first
is to make some goal-setting for an hour.”
At 9:00am, Juan finishes his revised goal with all the
clever and beautiful charts to show how much he will earn if he will have 10
people working with him who average 100,000 in monthly ICBI. He also calculated how much he will spend in
going to Paris when he reaches a superstar status in his business with Caritas.
But first, Juan has to recruit his first Sales Counselor.
At 9:01 a.m., Juan makes his second phone call. The line is
busy. Relieved, Juan thinks, “He probably won’t be interested anyway.” Since
Joe failed to get an appointment with his first two prospects, he decides to
research his prospect list to see who else he can contact. While looking through
his list, Juan takes the opportunity to divide his high-quality and low quality
prospects. Now that he has them
organized, he writes all their names and pertinent data on index cards that
even database experts would envy.
At 11:45, Juan begins to feel a little guilty that he has
done everything but recruiting this morning.
He assures himself, “I’m not really afraid to talk to people or be
rejected, I’m just setting up a foundation for a successful afternoon. As a matter
of fact, I’m ready to go out now and recruit in a big way.”
As Juan gets ready to leave the house, he suddenly comes to
his senses and remarks, “whoops, I’d better eat before I leave. Besides its
lunch time already.”
At 1:00 p.m., Juan finally leaves the house and boarded a
jeepney. But where should he go first? No appointments, no plans.
ATTEMPTING THE FACE TO FACE RECRUITMENT
Juan gets up his courage and headed to the mall to make some cold
canvassing. His opportunity is good and the people he is targeting to talk to
should be a perfect match for his opportunity.
Mr. Shoemaker has a bunch of customers lining up in his
stall, so Juan wisely passed him by. Mr. Handyman had only one person looking
around, but if Juan would be rejected, the customer might think poorly of Juan
and his opportunity. Mrs. Florist has a sour face, best not to stop and make
her more upset. At the balloon store, only a young salesperson was on the floor
and if Juan was to present the opportunity to him, he might be caught by the
manager of the store and thrown out. Ah! Mr. Watch Repair was alone. Perfect
opportunity for him! He cleared his throat and proceeded to present to Mr.
Watch Repair. Immediately, Mr. Watch Repair took control by asking, “How much
money is this going to cost me? How long have you been doing this? Who are the
managers of the company? Can you show me your last 12 bonus checks?
Totally intimidated, Juan saved face by saying he was very
busy and had another appointment. Then he quickly left.
At 2:20 p.m. Juan boarded a jeepney back home and sat at the
back discouraged. He realized that his self-confidence was at zero , but he
wanted to make more effort. Juan decided to drop a visit to his friend and make
at least one presentation.
MAKING EXCUSES
At 3:00, Juan alighted the jeep in front of his
friend’s house, careful not to disturb anything in the yard. From the street,
Juan could see no activity through the front window. Since it appeared that no
one was home, Juan said to himself, “Well, now is probably a good time to head
home and prepare my leaflets. A successful businessman must have good marketing
materials to succeed.”
Looking back, we may be like Juan in the story. After the initial excitement, we feel inadequate and sometimes afraid to recruit. In the next posts, we will be including ways on how to recruit which you may know or not know. You can go back again and again here to pick up recruitment gems along the way.